At Cofly Business Services, we are committed to providing our customers with top-quality products and services. We understand that sometimes situations may arise where you need to request a refund for a purchase you have made. This refund policy outlines the guidelines and procedures for obtaining a refund from us to ensure a fair and transparent process for both you and us.
Eligibility for Refund
To be eligible for a refund, your request must meet the following criteria:
- Your request must be made within 1 day from the date of purchase.
- The service for which you are requesting a refund must be unused.
- You must provide proof of purchase, such as a receipt or order number.
- The refund request must be related to a service that falls within the scope of our refund policy.
Refund Process
To initiate a refund request, please follow these steps:
- Contact our customer support team at info@cofly.in to inform them of your request.
- Provide all necessary information, including your order number, the reason for the refund, and any supporting documents.
- Our team will review your request and may require additional information to process it.
- Once your request is approved, we will notify you and process the refund using the original method of payment, unless otherwise specified.
Refund Timeframe
Refunds will be processed as quickly as possible, but please allow up to 14 business days for the refund to be credited to your account. The exact timeframe may vary depending on your payment method and financial institution.
Non-Refundable Items and Services
Please note that certain items and services are non-refundable. These include:
- Downloadable digital products that have been accessed or downloaded.
- Services that have already been provided or initiated.
- Customized or personalized services.
Cancelling Subscription Services
If you are subscribed to any of our services, you can cancel your subscription at any time. However, please be aware that cancellation may not result in a refund of any subscription fees already paid, and the service will continue until the end of the current billing cycle.
Changes to this Refund Policy
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed about our refund practices.
Contact Us
If you have any questions or concerns about our refund policy, please contact our
customer support team at info@cofly.in. We are here to assist you and ensure your
satisfaction with our products and services.
At Cofly Business Services, we value your trust and are dedicated to providing a positive
customer experience. We strive to handle refund requests promptly and fairly, and we
appreciate your business.
Cofly Business Services (OPC) Pvt. Ltd.
LAST UPDATED : 16-11-2023
